Where can I find my order number?
Your order number can be found in the email confirmation sent to you at the time of purchase.
Are you located in Australia?
Yes, our warehouse is based in Sydney, Australia. We proudly deliver authentic Australian-made UGG boots to customers across the country and around the world.
Can I order from overseas?
Yes, international orders are welcome. Please browse our website and visit our Shipping Information page for details about international delivery options and estimated transit times.
Can I cancel my order?
If you’ve already received your order confirmation email, your order has been processed in our warehouse for prompt dispatch and cannot be cancelled. However, you may contact us regarding returns or exchanges. More information is available on our Returns and Exchange Policy page.
I didn’t receive my order confirmation email.
Please check your spam or junk mail folder. If you still can’t find the email, contact our customer service team with your order number, date of purchase, email address, or any details that may help us locate your order.
Why was my order cancelled?
Orders may be cancelled if there’s an issue with your payment or if the item is out of stock. If this happens, a full refund will be processed to your original payment method. Please note, refunds may take up to five business days depending on your financial institution.
Where are orders shipped from?
All UGG boots are dispatched from our Sydney, Australia warehouse.
What is your shipping policy?
Please click here to visit our Shipping Policy page for complete details on delivery times, costs, and carriers.
How can I track my parcel?
Once your order has been dispatched, a shipping confirmation email with tracking details will be sent to you. Use the tracking link provided to follow your parcel’s progress online. If you haven’t received the email, check your spam folder or contact our support team for help.
How long will my order take to arrive?
We aim to dispatch all orders as quickly as possible so you can enjoy your new UGG boots sooner.
- Within Australia: Delivery usually takes 5–10 business days.
- Outside Australia: International delivery typically takes 8–15 business days, depending on your location.
For full details, please refer to our Shipping Policy page.
